Oriol, M, Crew Resource Management: Applications in Healthcare Organizations Journal of Nursing Administration: September 2006 - Volume 36 - Issue 9 - pp 402-406
Healthcare organizations continue their struggle to establish a culture of open communication and collaboration. Lessons are learned from the aviation industry, which long ago acknowledged that most errors were the result of poor communication and coordination rather than individual mistakes. The author presents a review of how some healthcare organizations have successfully adopted aviation's curriculum called Crew Resource Management, which promotes and reinforces the conscious, learned team behaviors of cooperation, coordination, and sharing.
Anecdotique , une autre revue toujours des mêmes références.